Refund policy

Returns & Refunds
We want you to be happy with your purchase. However, due to the nature of our products, we have specific return conditions.

Returns
You can request a return within 14 days of receiving your order.
To be eligible:

- Item must be unused and in original condition

- Item must be in original packaging

Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:

- Worn clothing

- Used items

- Hygiene-related products

Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.
We will offer a replacement or solution at no extra cost.

Return Shipping
Customers are responsible for return shipping costs.
We do not offer free returns.

Refunds
Once we receive and inspect your return, we will notify you.
If approved, your refund will be processed to your original payment method.

Please note:
Shipping costs are non-refundable.

Exchanges
We do not offer direct exchanges. Please place a new order.

Contact
For any questions, contact us at info@lyrafashion.clothing